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Frequently asked questions

Thank your for your interest! Please review our top questions and answers here.
If we can help you further, don’t hesitate to say hello.

What is the difference between a hardcover and softcover book?

A hardcover book is similar to something you’d find on a shelf in a book store. It’s sturdy, durable and coated with a soft touch lamination that feels like silk. These cannot be personalized because they are pre-made and ready to ship.

The softcovers, on the other hand, are made to order. They are printed on a heavyweight cardstock and can be personalized and customized. Each softcover book is finished off with a clear overlay for protection and durability.

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Can I personalize the hardcover?

Unfortunately, personalization is not an option on the hardcovers due to the manufacturing process.

What pen do you recommend?

Any scrapbooking or archival pen is your best bet for longevity’s sake. Personally, though, I love Sakura Micron pens.

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Will I receive a cover proof?

No proofs are sent of personalized items, so it is extremely important to ensure that you are entering the personalization information correctly before submitting your order. 

What if I want to add expansion packs to a book after I have already received it?

Due to the binding style, this is not an option. All pages should be ordered at the same time as the book if you want them bound together.

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How quickly can I expect my order?

Non-personalized items will ship within 2-3 business days. Personalized items take up to 2 weeks to ship because they are “made to order.” Please note that orders placed on weekends will not start processing until Monday and that there may be a slight delay during peak times such as holidays.

Are the expansion packs bound inside of my book?

Yes, assuming the book and expansion packs are purchased in the same transaction.

What kind of paper do you use?

We use an 80# bright white card stock. This paper is sturdy, smooth and acid free and archival. You also won’t have to worry about ink bleeding through because of the thickness.

Can I change my shipping address?

Please contact us immediately if there is an error in your shipping address. If your order has already started processing, we cannot guarantee that the address can be changed. It is extremely important to verify shipping information prior to checking out.

If I live nearby, can I pick my order up directly from you?

Absolutely! We are located in Pearland, Texas and welcome local pickups. Please contact us immediately after ordering so that we can make arrangements. All shipping expenses will be refunded upon pickup.

What if I want to return my order?

Non-personalized items in original packaging and original condition must be returned within 7 days of delivery. Please contact us within those 7 days with a return tracking number to let us know that it is on the way. Once received, condition will be verified and a refund will be issued, less a 15% restocking fee. You are responsible for all shipping costs.

Personalized items cannot be returned or exchanged.

Do you ship internationally?

Yes, for sure! We are willing to ship anywhere. International shipping rates will apply and we will ship the most economical method unless otherwise requested. Buyer is responsible for any duties, taxes or import fees that may be incurred.

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What if I want to cancel my order?

You must contact us within 24 hours of purchase if you would like to cancel your order. Once 24 hours has passed and your order has started processing, it cannot be cancelled.

Can I make a change to my order before it ships?

Changes can be made, in most cases, within 24 hours of purchase. Please contact us with your order number and change requests. We will do our best to accommodate, but if your order has already started processing, no changes can be made.

My tracking number isn’t working, now what?

Please allow 24-48 hours for your tracking to update. USPS doesn’t always scan packages (and activate tracking) until they have reached the North Houston sorting location, which is sometimes 24 hours after shipping has been initiated.

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How are the softcover personalized books printed?

Personalized covers are printed on 80# bright white cardstock and include a 15mil clear overlay on front and back covers for protection and durability.

My package arrived damaged, now what?

Please submit pictures and documentation of all damage immediately. We will then initiate an insurance claim through USPS and send replacement items to you.

I want to review your product on my blog or website. Is that possible?

Definitely! We love collaborating. Please contact us with details and a link to your blog or website. We will be in touch with you shortly and set something up if it is a good fit.

All products handmade in the USA

Copyright 2017 Polka Dot Print Shop

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