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Frequently asked questions

Thank your for your interest! Please review our most asked questions and answers here.
If we can help you further, don’t hesitate to say hello.

Can I personalize the hardcover?

Personalization is not an option on the hardcovers due to the printing process.

Do you offer customization?

Due to our printing process, we do not offer any customization or custom products. We love all feedback though, and would love to hear your ideas for future restocks.

What kind of paper do you use?

We use an 80# bright white card stock. This paper is sturdy, smooth and acid free and archival. 

What kind of binding do you use?

We use a high quality metal twin-loop wire binding. Just enough room is left allowing the book to expand once pictures are inserted.

What pen do you recommend?

Any scrapbooking or archival pen is your best bet for longevity’s sake. Our favorites, though, are Sakura Micron pens. Check them out here!

Can I add extra pages after I've already purchased a book?

Without the proper equipment, trying to add pages to an already purchased book can be tricky and you can potentially ruin the binding. Contact us first if you're wanting to add more pages!

What is a personalized first page?

A personalized first page is the personalization of the first page of the book. This does not personalize the actual hardcover.

We aren't a traditional family. Is there a version for us?

Adoption, single mom and mom + mom versions are available for any of our Baby Books.

Can I include a gift message?

We're happy to include a gift message with any book that's being gifted to a friend. Contact us within 24 hours of purchase to do so.

How quickly can I expect my order?

Orders ship within 3-5 business days.  If a personalized page is added, please allow up to 2 weeks. Please note that orders placed on weekends will not start processing until Monday and that there may be a slight delay during peak times such as holidays.

Can I make a change to my order before it ships?

Changes can be made, in most cases, within 24 hours of purchase. Please contact us with your order number and change requests. We will do our best to accommodate, but if your order has already started processing, no changes can be made.

Do you ship internationally?

Yes, for sure! We are willing to ship anywhere. International shipping rates will apply and we will ship the most economical method unless otherwise requested. Buyer is responsible for any duties, taxes or import fees that may be incurred.

Can I change my shipping address?

Please contact us immediately if there is an error in your shipping address. If your order has already started processing, we cannot guarantee that the address can be changed. It is extremely important to verify shipping information prior to checking out.

If I live nearby, can I pick my order up directly from you?

Absolutely! We are located in Pearland, Texas and welcome local pickups. Please contact us immediately after ordering so that we can make arrangements. All shipping expenses will be refunded upon pickup.

What if I want to cancel my order?

You must contact us within 24 hours of purchase if you would like to cancel your order. Once 24 hours has passed and your order has started processing, it cannot be cancelled.

What if I want to return my order?

Non-personalized items in original packaging and original condition may be returned within 7 days of delivery. Please contact us within those 7 days with a return tracking number to let us know that it is on the way. Once received, condition will be verified and a refund will be issued, less a 20% restocking fee. You are responsible for all shipping costs.

If a returned item arrives damaged, a refund will not be issued. Be sure to package your returns up carefully.

My tracking number isn’t working, now what?

Please allow 24-48 hours for your tracking to update. USPS doesn’t always scan packages (and activate tracking) until they have reached the North Houston sorting location, which is sometimes 24 hours after shipping has been initiated.

My package arrived damaged, now what?

Please submit pictures and documentation of all damage immediately. We will then initiate an insurance claim through USPS and send replacement items to you.

What if something is sold out?

We are continuously restocking all products. If a particular pattern or item is sold out, feel free to email us for an estimated restock date. 

I want to review your product on my blog or website. Is that possible?

Definitely! We love collaborating. Please contact us with details and a link to your blog or website. We will be in touch with you shortly and set something up if it is a good fit.

Do you offer wholesale?

Yes! If you are a brick and mortar retailer, please fill out our wholesale application here. Please note: we do not allow online wholesale accounts at this time.

Where are your books made?

All of our books are printed and assembled in the USA.

DESIGNED + PRINTED IN THE USA

Copyright 2020 Polka Dot Print Shop

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