Frequently asked questions

Thank your for your interest! Please review our most asked questions and answers here.
If we can help you further, don’t hesitate to say hello.

Customization

Can I personalize the hardcover?

Personalization is not an option on the hardcovers due to the printing process.

What is a personalized first page?

A personalized first page is the personalization of the first page of the book. This does not personalize the actual hardcover.

Do you offer customization on the inside pages?

Due to the printing process, we do not offer any customization or custom products. We love all feedback though, and would love to hear your ideas for future restocks.

Can I add extra pages after I've already purchased a book?

Without the proper equipment, trying to add pages to an already purchased book can be tricky and you can potentially ruin the binding. This is not something we recommend doing.

We aren't a traditional family. Is there a version for us?

Adoption, single mom and mom + mom versions are available for any of our Baby Books.

Am I able to request a custom color scheme?

Due to the printing process, we are unable to offer custom color schemes. If you've got an idea for us, feel to free to contact us and we will consider it for future restocks.

Can I include a gift message?

We're happy to include a gift message with any book that's being gifted to a friend. Contact us within 24 hours of purchase to do so.

PRODUCT SPECIFICATIONS

Where are your products made?

All of our products are printed in the USA.

What kind of binding do you use?

We use a high quality metal twin-loop wire binding. Just enough room is left allowing the book to expand once pictures are inserted.

What kind of paper do you use?

Our books are printed on an 80# bright white cardstock. This paper is sturdy, smooth and acid free and archival. 

What kind of pen do you recommend?

Any scrapbooking or archival pen is your best bet for longevity’s sake. Our favorites, though, are Sakura Micron pens. Check them out here!

Where can I find a list of standard pages included?

Standard pages are listed on each product listing. Click the following links for more information: Bump Books, Baby Books, Toddler Books, Birthday Books.

I don't see the pattern I want, where did it go?

Available cover patterns are continuously refreshed with each restock based on current trends and demand.

What current color schemes do you offer?

Our books are currently available in 6 color schemes: Sherbet, Sea Glass, Taffy, Black, Navy and Blush.

What are some of the color schemes you've offered in the past?

Previously, our books were available in the following color schemes: Coral, Raspberry, Pink, Turquoise, Mint, Lime, Grey, Lavender, Purple, Rainbow.

Do you offer limited edition color schemes?

Limited edition color schemes are available several times a year. Previously offered limited edition colors include: Peach, Green, Rainbow, Dusty Rose, Dusty Blue.

SHIPPING & TURNAROUND TIME

How quickly can I expect my order?

Orders typically ship within 7 business days.  If a personalized page is added, please allow up to 2 weeks. Please note that orders placed on weekends will not start processing until Monday and that there may be a slight delay during peak times such as holidays or during promotions.

What shipping method do you use?

All US orders are shipped via USPS Priority Mail. Typical transit time is 1-3 business days. Tracking and up to $100 in insurance is provided.

Do you ship internationally?

Yes! We are willing to ship anywhere. International shipping rates will apply and we will ship the most economical method unless otherwise requested. Buyer is responsible for any duties, taxes or import fees that may be incurred.

If I live nearby, can I pick my order up directly from you?

Absolutely! We are located in Pearland, Texas and welcome local pickups. Please contact us immediately after ordering so that we can make arrangements. All shipping expenses will be refunded upon pickup.

My tracking number isn’t working, now what?

Please allow 24-48 hours for your tracking to update. If no updates are scanned in after 48 hours, we will happily check on this for you!

My package arrived damaged, now what?

Please submit pictures and documentation of all damage within 3 days of delivery. A claim cannot be filed without pictures of both the damaged item and packaging. 

I'm local, can I pickup my order?

Yes! Please contact us immediately after placing your order to arrange a porch pickup. Shipping is refunded once you have picked your order up.

Do you offer free shipping?

We do not currently have any free shipping promotions.

My package was returned to Polka Dot Print Shop, now what?

If your package is returned to sender, an invoice will be emailed to you for return shipping. If you do not pay the invoice, no refunds on your order will be given and the package will be discarded after 30 days. Please double and triple check your address before checking out!

Returns, Exchanges, Changes & Cancellations

Can I change my shipping address?

Please contact us immediately if there is an error in your shipping address. If your order has already started processing, we cannot guarantee that the address can be changed. It is extremely important to verify shipping information prior to checking out.

Can I cancel my order?

You must contact us within 24 hours of purchase if you would like to cancel your order. If your order has already shipping, even within 24 hours, a cancellation will not be possible.

Can I make a change to my order before it ships?

Changes can be made, in most cases, within 24 hours of purchase. Please contact us with your order number and change requests. We will do our best to accommodate, but if your order has already started processing, no changes can be made.

Do you accept returns or exchanges?

Effective 6/8/2020 we do not accept returns or exchanges on any items. All sales are final.

I received your product as a gift, can I exchange it for something else?

Unfortunately, we do not accept returns or exchanges on any products at this time.


How do I contact customer service?

The quickest way to contact us is through email or the contact form. Messages sent through our social media platforms often times get overlooked. 

Does Polka Dot Print Shop have a phone number?

At this time, we do not have a phone number. We are a small business operating from home during nap time and after bedtime. The best way to reach us is via email.

What if something is sold out?

We are continuously restocking products. If an item is currently sold out, you may sign up for an email notification when it restocks. If you see something on our social media accounts that is not shown on the website, it is likely a pattern or color scheme that has been discontinued.

Do you offer a discount for first time buyers?

Sign up for our newsletter to receive 10% off your first purchase.

Do you offer any promotion codes?

We offer several bundle discount codes for purchases of multiple books. Take $10 off 2 books with code TWOBOOKS, $20 off 3 books with code THREEBOOKS or $30 off 4 books with code FOURBOOKS.

I'm a blogger or influencer and want to review your products!

We love collaborating with bloggers. Please contact us with details and a link to your blog and social media accounts. We will be in touch with you if it is a good fit.

Do you offer wholesale?

Yes! If you are a brick and mortar retailer, please fill out our wholesale application. Please note: we do not allow online wholesale accounts at this time.

How often do you have sales?

Our biggest sale is always in November. Flash sales, clearance sales, etc. are randomly scheduled throughout the year. These are always announced via our social media accounts and newsletter.

DESIGNED + PRINTED IN THE USA

Copyright 2020 Polka Dot Print Shop

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